Appointments
Please notify your Esthetician and/or Massage Therapist if you have high blood pressure, allergies, any physical ailments or special needs, or if you are pregnant as they may affect your choice of services. This information will be completed on your Client Care Card upon arrival.



Cancellation
Thank you for choosing Tayo Day Spa! We've worked hard to provide our clients with the highest quality services over the years, and take pride in our work. So we may continue providing you our best, we've created this cancellation agreement that honors your time and commitment to yourself, while also respecting the time of us, your service providers.

At the time of booking, you will be asked to provide a major credit card to hold your reservation that is exclusively for you. Your card will not be charged unless the cancellation policy is breached. We understand that sometimes scheduling adjustments are necessary; however, we require at least a 24-hour notice for an appointment to be rescheduled or cancelled.

If you cancel within 24-hours of your scheduled appointment time, you will be charged 50% of the service price. If you fail to show up for your scheduled appointment time without any notice, you will be charged 50% of the service price. You must contact us by calling 831-722-4321. Please leave a detailed message.

We appreciate your understanding and acceptance of this new agreement, and look forward to being able to offer you our highest level of service as a result. Thank you!


Return Policy 
At Tayo Day Spa, we stand behind our products. We strive to provide the highest quality, most-effective professional skin care products on the market. However, we understand that sometimes things just don’t work out. In order to provide the best possible service, we do accept product returns within 30 days of purchase for a Spa credit only. Products must not be altered,  damaged, or over 50% used. Thank you.


Cell Phones/Devices
We ask that you turn off your cell phone and/or any device before entering the Spa and treatment room.


Children
We strive on giving our Clients our full attention and respect. We would like to provide our clientele with an enjoyable and relaxing atmosphere. With respect to the staff and patronage please refrain from bringing your children to your appointment.


Prices and Gratuities
We accept cash, all major credit cards, and personal checks. Prices are subject to change without notice.  As in all services-related businesses it is common practice to tip the person who has done a good job to the satisfaction of the Client. The rule of thumb in day spas is 10%-15% of the cost of service, or about $10.00 to $15.00 for a one hour treatment. Tips are not required nor expected, but appreciated. 


Your Treatment
Generally, we as your Estheticians and Massage Therapist will keep your body draped. Allow the Esthetician or Massage Therapist to perform a service as reserved and timed. Give me your feedback as to your comfort and special troubled areas.

Relax … that's generally why you are here to receive services. Enjoy, benefit and allow others to "do for you".

Know that you may be silent or quietly talkative.

Relax, yet respect that the room must be prepared and used for the next client; so know that you must vacate treatment rooms upon completion of service within a reasonable amount of time.

Give honest feedback to us, your Estheticians and Massage Therapist. We care to know if your service experience was as expected. At the end of your service you will receive an email to do so.

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